Remote PC and Laptop repairs
Are you in isolation or quarantine? Working from home or unable to leave?
To help our customers who are unable to leave the house due to the outbreak of Coronavirus, we have set up a new service - remote repairs.
Using our software, we can connect to your PC remotely and carry out 90% of software repairs without the need for you to leave the house. Read on for more information
Please note: This service is charged at £15.00 for a 30 minute remote repair. Payment will be taken at the start of your call with our technician. If we are unable to repair your device remotely, you will automatically qualify for FREE device collection and FREE diagnostic (Usually £35.00).
How does it work?
It all starts with a phone call to us. We will then arrange a time for you to be called by one of our technicians at a time that suits you. You will be given a 30 minute time slot and you will be instructed on how to download our software in preparation for your call with our technician. They will connect to your computer in a screen sharing session where both you and our technician will be able to see your screen and get you back up and running.
Should the technician not be able to repair your device remotely as part of the service, you will automatically qualify for a free local device collection (Within 5 miles) and free diagnostic as our technician will already have an idea of what is wrong after the remote session.