Remote PC and Laptop repairs

Are you in isolation or quarantine? Working from home or unable to leave?

To help our customers who are unable to leave the house due to the outbreak of Coronavirus, we have set up a new service - remote repairs.
Using our software, we can connect to your PC remotely and carry out 90% of software repairs without the need for you to leave the house. Read on for more information

 

Please note: This service is charged at £15.00 for a 30 minute remote repair. Payment will be taken at the start of your call with our technician. If we are unable to repair your device remotely, you will automatically qualify for FREE device collection and FREE diagnostic (Usually £35.00).

How does it work?

It all starts with a phone call to us. We will then arrange a time for you to be called by one of our technicians at a time that suits you. You will be given a 30 minute time slot and you will be instructed on how to download our software in preparation for your call with our technician. They will connect to your computer in a screen sharing session where both you and our technician will be able to see your screen and get you back up and running.

Should the technician not be able to repair your device remotely as part of the service, you will automatically qualify for a free local device collection (Within 5 miles) and free diagnostic as our technician will already have an idea of what is wrong after the remote session.

Other services we are able to carry out remotely

Health Checks - Free and enhanced

Both our free and enhanced health checks can now be carried out remotely. You will not need to bring your device in to have your health check carried out. If your PC or laptop is running slow, we can complete your health check and provide your report without you having to leave the house!

Device Diagnostics

Is something not working the way it should? As long as your device has an internet connection we will be able to get to the bottom of it.

Virus and Malware Removal

If you are worried about virus or malware infection, we can scan, quarantine and remove malicious files remotely, and provide you a full report.

Printer Issues

If your printer stops working, this is usually a connection problem with the PC / Laptop. We can usually fix these problems remotely!

To start your remote repair, call our team on the phone number below and we will arrange your 30 minute appointment with a technician.

01332 820 008 (Option 1)